When things go wrong.
In the simulation.
How our sim handles delays, cancellations and diversions. Self-service rebooking, simulated compensation amounts, OCC recovery. Important first: all in-sim, no real legal effect.
Everything on this page is simulation.
Eurostarling is a virtual airline for flight simulation. All disruption mechanisms, compensation amounts, rebooking processes and recovery workflows described here happen exclusively within our sim platform. These sim processes do not create real legal claims, no entitlement to real payouts, and no applicability of EU 261/2004 or the Montreal Convention. If you have problems with a real airline, contact them directly.
Why disruptions are part of the sim
Real airlines have delays, cancellations, diversions and weather disruptions. For our sim to be credible, these need to happen in our scheduled operations too. Instead of ignoring them, we simulate recovery workflows as realistically as possible — including self-service rebooking and simulated compensation for our sim passengers.
1. Sim delay
What happens in the sim when a flight is delayed:
- From 30 minutes — status update in the flight monitor with revised ETD/ETA
- From 60 minutes — self-service rebooking offer via email: alternative flights same day or next, free in all fare classes
- From 3 hours — simulated compensation is credited to the sim booking (see table below); cancellation with full sim refund also possible
2. Sim cancellation by the OCC
When the OCC cancels a flight (weather, technical, crew, slot issues), the next available alternative is offered automatically. If you don't accept, the sim ticket price is refunded in full. With advance notice (>14 days before departure) the simulated compensation does not apply.
3. Simulated compensation amounts
The sim mirrors the concept of EU 261/2004, with these simulated amounts — credited as sim balance to the booking account:
These amounts are sim balance — they can be applied to future sim bookings but cannot be converted into real money. For extraordinary circumstances (weather, strike, security events) in the sim, the simulated compensation does not apply, analogous to the real rule.
4. Sim baggage
If a sim passenger's simulated baggage inventory is lost or delayed due to disruption, this is logged in the booking account as an incident. A simulated reimbursement up to 1,288 sim-SDR (analogous to the Montreal Convention) can be requested. Again: all in-sim, no real payouts.
5. How to use self-service rebooking
On a disruption affecting your sim booking:
- Open "Manage booking" with your PNR.
- Pick the alternative flight offer from the list.
- Confirm — new sim boarding pass is issued automatically.
- Any sim compensation is credited to your sim booking.
More on rebooking mechanics in the knowledge base.
6. Real passenger problems — where to go?
If you have real problems with a real airline (real delay, real ticket, real baggage), contact that airline or the consumer arbitration body for public passenger transport (söp in Germany, EU NEB list otherwise). We are not a real airline and cannot help with real problems.