How can we
help you today?
Self-service first, personal when needed. Manage booking, check-in, flight status and FAQ are seconds away. For anything else: contact form or Discord community.
You might solve it yourself.
Most issues are answered in one click. Look first, ask second.
FAQ & knowledge base
Every common question, sorted by category. Booking, check-in, baggage, becoming a pilot.
Open FAQManage booking
Pick a seat, add baggage, rebook, cancel — everything with PNR + surname.
Open bookingOnline check-in
24 hours before departure: confirm seat, get boarding pass PDF, done.
Start check-inFlight status & live ops
All departures, arrivals and delays in real time. Auto-refreshed every 45 seconds.
Open flight monitorDiscord community
Crew + passengers chatting live. Sim-setup help for pilots, quick travel questions for pax.
Open DiscordBecome a pilot
Apply in the Crew Center, set up StarlingPulse, fly your first line flight. Everything in the onboarding guide.
See VA functionsComing: Eurostarling Assistant.
An AI assistant that answers questions about your booking, flight status, pricing and the full knowledge base directly in chat. Trained on real Eurostarling data — no generic responses, no hallucinated routes. Until then: use self-service or the contact form.
Pick "Feedback" in the contact form and tell us if you want to be a beta tester.Other ways to reach us.
Contact form
Write to us directlyFill in your request, reply typically within 24h via email. For booking questions, include the PNR.
Discord
Crew & pax communityLive chat with other pilots and passengers. Setup help, travel questions, off-topic.
Passenger rights
Rights on delay & cancellationEU-261 guidance, compensation, complaints — all structured on one page.
Legal
Imprint · Privacy · Terms of useMandatory information and terms — factual, no marketing buzz.