How can we
help you today?
Self-service first, personal when needed. Manage booking, check-in, flight status and FAQ are seconds away — or ask our assistant in the bottom-right corner. For anything else: contact form or Discord community.
You might solve it yourself.
Most issues are answered in one click. Look first, ask second.
FAQ & knowledge base
Every common question, sorted by category. Booking, check-in, baggage, becoming a pilot.
Open FAQManage booking
Pick a seat, add baggage, rebook, cancel — everything with PNR + surname.
Open bookingOnline check-in
24 hours before departure: confirm seat, get boarding pass PDF, done.
Start check-inFlight status & live ops
All departures, arrivals and delays in real time. Auto-refreshed every 45 seconds.
Open flight monitorDiscord community
Crew + passengers chatting live. Sim-setup help for pilots, quick travel questions for pax.
Open DiscordBecome a pilot
Apply in the Crew Center, set up StarlingPulse, fly your first line flight. Everything in the onboarding guide.
See VA functionsAsk the Eurostarling Assistant.
Our assistant knows our fares, looks up flight status, prices and availability, and with PNR + last name shows your booking too. Answers come from real Eurostarling data — no generic responses, no hallucinated routes.
Click bottom-right to start — or open here.Other ways to reach us.
Contact form
Write to us directlyFill in your request, reply typically within 24h via email. For booking questions, include the PNR.
Discord
Crew & pax communityLive chat with other pilots and passengers. Setup help, travel questions, off-topic.
Passenger rights
Rights on delay & cancellationEU-261 guidance, compensation, complaints — all structured on one page.
Legal
Imprint · Privacy · Terms of useMandatory information and terms — factual, no marketing buzz.