Starling Miles is our unified frequent-flyer program. Pax bookings and crew activity count toward the same account — one career, one balance, one tier.
Two balances, one account:
- Award Miles are your currency — what you spend (DHD, later cosmetics & award tickets). Grow with every earn, drop when you spend.
- Status Miles are your tier counter — rolling 12-month activity. Only go up, never reduced by spending, fall out of the window after 12 months.
How you earn (Award + Status in parallel):
- PIREP accepted: 10 award + 5 status per block minute. A 90-min sector = 900 award / 450 status; a BER–JFK ~ 6,000 / 3,000.
- Mission completed: mission reward points × 100 (award) — no status gain (missions are bonus goodies, not activity proof).
- Promotion: 5,000 base + 5,000 per seniority level (100% status — career milestone counts fully toward tier).
- Pax booking: per fare rules, 50% of that as status.
How you spend Award Miles:
- DHD crew flights: 500 base + 50 per block minute. The first DHD per month is free — so you never get strand-locked.
Booking window: up to T-15 before departure. After that boarding has closed, no more DHD.
Cancellation: paid miles are refunded in full. Free slot returns if you cancel in the same month (cross-month: slot is gone). - Planned later: Pax award tickets, profile cosmetics, type-rating express.
Tier system (rolling 12 months, based on status miles):
- Starling Teal — entry, 1.0× award multiplier
- Starling Silver — from 25,000 status, 1.25×
- Starling Gold — from 75,000 status, 1.5×
- Starling Captain’s Club — from 200,000 status, 2.0×
The multiplier applies only to award (not status — otherwise higher tiers would run away exponentially). Tier is recalculated on every transaction.
Where to see what:
- /miles — Your full account: balance, tier progress, tier ladder, recent activity.
- /miles/transactions — All transactions with filters, search and date range.
- Balance + tier pill on your dashboard and Crew Center.
Heritage Crew does not earn miles — they are not real.